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How to Order
Terms
and Conditions
As
we only sell quality diamonds. We prefer direct contact with
our clients to be able to give an optimal level of
service. In our business philosophy quality
diamonds
cannot be sold in the same way as one would do online
with books, clothing or CD's. Speed of payment, therefore,
is not of essence and credit cards no longer an indispensable
means of settlement. Bearing in mind that card companies
in Europe now require 4 to 5% commission fees on
internet transactions and that, as a safe method
of payment it still remains to be proven, we have
decided not to use credit card payment as yet.
Unlike
in the USA, the law, as it stands at the moment in
Europe, holds the dealer responsible for the consequences
of accepting payment with a fraudulently obtained
credit card. As our line of business is highly targeted
by unscrupulous individuals, acceptance of payment
by credit card has been deterred until card payment
over the internet has been sorted out. |
Payment
can be made by:
*Personal cheque ( 6 days to clear).
Up to £1200 only.
*Bank draft
*Bank transfer (wire)
Details will be supplied personally.
We
will only accept orders to which we will
have received a 30% deposit.
Goods will be dispatched after the balance
of the order has been received. All orders
will be confirmed by e-mail.
The legal requirement in the Distance Selling
Regulations is for a seven-day ‘cooling off’ period
on an order this we have extended to fourteen days.
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Guarantees Refunds & Returns
We give a full 7 day money back guarantee*
We
will not refund any returned item past this delay.
*Only if the item is returned in it's original packaging,
in perfect condition.
Carriage and insurance
to be paid by client.
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Solving Disputes
We
will always do our very best to resolve
any dispute which may occur, however, should
a difficult case arise, an ombudsman may
be nominated by either party and accepted
by both, in these conditions we will accept
whatever solution may be suggested to settle
the matter.
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Privacy
It
is understood that in no way will we divulge
any information given to us in the course
of the ordering process, in particular any
financial information. All information will
be treated in a confidential manner.
(In
accordance with the Privacy & Electronic
Communications Act passed into law 11 Dec 03)
- "We do not send random marketing emails
to personal email addresses (spam)." Whether
or not you use cookies.
We
conform with the requirements of the Data Protection
Act, 1998.
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If you wish us to mount your diamond(s) as a solitaire ring, earrings or pendant
please
click here
for an extensive choice of styles.
Or you can visit our sister website:
www.jewellerywebshop.co.uk
or call us on:
00 44 (0)7796
008074 only between 10am and
1pm please.
If you do not want
your message directed to me as 'spam'
then please send it
without the use of words such as 'hello' or other in the
'subject' line (as it will be filtered out and not received) but
using a more specific, to the point subject matter, ie:
diamonds,
diamond ring, or
jewellery
as examples.
This is MOST IMPORTANT !!
Sorry for any inconvenience caused.
Messages
do not always get through (for a multitude of reasons)
so if you do not receive a response within the day
kindly give us a call or check the 'subject' line as
indicated above and re-send.
Due to the complexity of diamond
evaluation we do not give quotes on the phone.
Please send us an email with a precise
description of what you are looking for,
we guarantee that we will very easily beat any quote you may have
had.
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